Privacy Policy
Last updated: January 2025
1. Introduction
Welcome to BrengX. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our delivery platform.
2. Information We Collect
Personal Information
We collect information that you provide directly to us, including:
- Account Information: Name, email address, phone number, and password when you create an account.
- Delivery Information: Delivery addresses, GPS coordinates, and delivery instructions.
- Payment Information: Payment method details processed securely through Stripe.
- Communication: Messages you send to customer support or businesses.
Automatically Collected Information
- Device Information: Browser type, operating system, and device identifiers.
- Location Data: Real-time location for delivery tracking (with your permission).
- Usage Data: Pages visited, features used, and interaction patterns.
3. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Provide real-time order tracking
- Process payments securely
- Send order confirmations and updates
- Improve our services and user experience
- Provide customer support
- Prevent fraud and ensure platform security
- Comply with legal obligations
4. Information Sharing
We share your information only in the following circumstances:
- With Restaurants/Stores: Order details necessary to prepare your order.
- With Drivers: Delivery address and contact information for delivery.
- Service Providers: Third parties that help us operate (payment processors, hosting providers).
- Legal Requirements: When required by law or to protect our rights.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information. This includes encryption of sensitive data, secure authentication, and regular security assessments.
- All passwords are encrypted using industry-standard hashing
- Payment information is processed by PCI-compliant Stripe
- Data is transmitted over secure HTTPS connections
- Access to personal data is restricted to authorized personnel
6. Your Rights
You have the right to:
- Access and receive a copy of your personal data
- Correct inaccurate information
- Request deletion of your account and data
- Opt out of marketing communications
- Withdraw consent for location tracking
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. Order history may be retained for legal and business purposes. You can request account deletion at any time.
8. Children's Privacy
BrengX is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
- Email: privacy@brengx.com
- Address: Paramaribo, Suriname